At Maison Damas, we understand that changes may be needed after placing an order. That’s why we’ve set up a process to help you modify your order, whenever possible.
How to Modify Your Order
Act quickly: If you wish to make changes, please contact us as soon as possible after placing your order. Once the order is being processed or has been shipped, changes may no longer be possible.
Contact our customer service: To request a modification, please email our customer support at [customer service email address] or use the contact form on our website. Include the following information:
Your order number
Details of the requested changes (add, remove, or replace an item, update the shipping address, etc.)
Modification confirmation: Once your request is received, our team will review it and let you know if the change can be made. We’ll do our best to assist you as quickly as possible.
Modification Conditions
Possible changes: We can usually modify items, quantities, or shipping addresses as long as the order hasn’t been shipped.
Out-of-stock items: If an item you wish to add is out of stock, we’ll notify you and suggest alternatives, if available.
Shipped orders: Once an order has been shipped, we can no longer modify it. In that case, you may return items once received, according to our return policy.
Returns and Exchanges
If you missed the window to modify your order, you can still request a return or exchange after receiving the items. Please consult our return policy for more details.
If you have any questions or need assistance, don’t hesitate to contact our customer service. We’re here to help and ensure your shopping experience is as smooth as possible.