At Maison Damas, we take pride in the quality of our Damascus steel knives. That’s why we offer a lifetime warranty on these products. Here’s what you need to know about our warranty policy.
Lifetime Warranty
Our Damascus steel knives are covered by a lifetime warranty against manufacturing defects and hidden faults. This means that if your knife shows a blade defect under normal usage conditions, we will repair or replace it free of charge.
What the Warranty Covers
The warranty covers the following issues:
Manufacturing defects in the blade (e.g., cracks, warping)
Problems related to the quality of the material used
What the Warranty Does Not Cover
It’s important to note that our warranty does not cover:
Breakage or damage caused by misuse or improper handling (e.g., using the knife on unsuitable surfaces or for unintended purposes)
Normal wear and tear from daily use
Damage resulting from accidents, negligence, or improper maintenance
How to Make a Warranty Claim
If you believe your product is covered by our warranty:
Contact our customer service
Provide details of the issue, along with photos if possible
We will guide you through the return or exchange process based on your situation.
We are committed to delivering high-quality products and ensuring customer satisfaction. If you have any questions about our warranty or products, please don’t hesitate to contact us. We’re here to help!