At Maison Damas, we understand that changes can happen after placing an order. If you wish to cancel your order, here are the steps to follow:
Cancellation Conditions
Act quickly: To cancel an order, it’s important to do so as soon as possible. Once the order is being processed or has been shipped, cancellation may become difficult.
Check your order status: You can check the status of your order by reviewing your confirmation email or by logging into your customer account.
How to Cancel Your Order
Contact our customer service: If you want to cancel your order, please send an email to our customer service or use the contact form on our website. Provide the following information:
Your order number
A cancellation request
Cancellation confirmation: Once we receive your request, our team will process it and notify you of the cancellation confirmation. If your order has already been shipped, we will provide return instructions.
Refund
If your order is successfully cancelled, we will process the refund using the same payment method as the original purchase. The refund processing time may vary depending on your bank or payment provider.
Returns After Shipment
If you missed the cancellation window and your order has already been shipped, you may return the items in accordance with our return policy. Please refer to our returns section for more information.
If you have any questions or need further assistance regarding the cancellation of your order, don’t hesitate to contact us.