We do everything we can to ensure your orders arrive in perfect condition and on time. However, if you encounter an issue with your parcel, such as a lost or damaged item, here are the steps to follow to report it and get help.
Lost Parcel
If you think your parcel is lost:
Check the tracking: Refer to the tracking link provided in your order confirmation email to see the status of your parcel.
Delivery time: Keep in mind that delivery times may vary. If your parcel hasn't arrived within the expected timeframe, it may still be processing or in transit.
Contact the carrier: If the tracking shows the parcel as delivered but you haven’t received it, contact the carrier to report the issue.
Damaged Parcel
If your parcel arrives damaged:
Inspect the parcel: Check the condition of the packaging and the items inside immediately upon receipt.
Take photos: Document the damage by taking pictures of both the packaging and the damaged products. This will help us process your claim.
Contact our customer service: Notify us within 7 days of delivery by email or via the contact form on our website. Please include:
Your order number
A description of the issue
Photos of the damage
What Happens Next?
For lost or damaged parcels, we will work with you to find a solution. This may include:
Replacing the damaged items
Sending a new item if the parcel is declared lost
We are committed to providing fast and efficient assistance to resolve these issues. Thank you for your understanding, and feel free to contact us if you have any further questions or concerns.